Shipping policy

Last Updated: August 01, 2024

Welcome to TIANSHOP. We are committed to providing a secure, reliable, and efficient shopping and shipping experience for our global customers. Please review our shipping policy to understand order processing times, shipping methods, fees, import duties, and other key details.

1. Shipping Destinations

We currently offer worldwide shipping to the following countries and regions:

🌎 North America

🇺🇸 United States | 🇨🇦 Canada

🌍 Europe

🌏 Asia-Pacific

📌 If your country is not listed, please contact us at info@tianshop.com to confirm availability.

2. Order Processing Time

Orders are processed within 48 hours after payment confirmation.
During peak seasons (sales events, holidays, or limited stock periods), processing times may extend to 5 business days.
Orders are not processed on weekends or public holidays.

3. Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery Time	Starting Cost
Standard Shipping	10- 20 business days	$10.39 starting
Express Shipping	5 - 10 business days	$10.39 starting

Free shipping on some items can be shown as ' Free Shipping' at the checkout of the order.

📌 Important Notes:
✔ Delivery times may vary due to destination, customs clearance, and carrier conditions.
✔ Remote areas may experience slightly longer delivery times.
✔ Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.

4. Shipping Fees

Shipping fees are calculated based on:
✔ Order Amount
✔ Shipping Destination
✔ Selected Shipping Method

📌 We occasionally offer free shipping promotions, so stay tuned! 🚀

5. International Orders & Import Duties

✔ International orders may be subject to additional customs duties, import taxes, or clearance fees, which are determined by the customs office of the destination country and must be paid by the recipient.
✔ If customs fees are not paid, the package may be returned or destroyed, and we will not issue a refund.

6. Order Tracking

✔ Once shipped, you will receive an email with your tracking number.
✔ Track your order via:
🔹 Your Account - Check the "Orders" page.
🔹 Email Notification - Click the tracking link.
🔹 Website - Visit "Track My Order" page with your order number.

7. Contact Us

If you have any questions or need assistance, feel free to reach out:

📧 Email: info@tianshop.com
📞 WhatsApp: +852 4414 1534
🏢 Office Address:
ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO.2C, ARGYLE STREET, MONGKOK, KOWLOON, 999077, HONG KONG

📌 This is NOT the return address. Please contact customer service for the correct return address.