About TIANSHOP
Last updated: 2025-10-12
Welcome to TIANSHOP — a Hong Kong–born destination for authentic beauty and personal care, shipped worldwide with clarity and care. We curate trusted brands, keep our policies transparent, and resolve issues fast — because feeling good about what you buy starts with trusting who you buy from.
Details: Shipping & Delivery · Refund & Return · Return Request Form · Privacy
Who we are
TIANSHOP is operated by TIANMU GROUP LIMITED. From our Hong Kong hub, we serve customers across the EU, UK, North America, and APAC. We focus on fair pricing, careful packing, and responsive human support.
- Handling: typically 1–3 business days (Mon–Fri)
- Delivery: Standard 7–14 business days; Expedited 5–10 business days
- Support: Mon–Fri, 10:00–18:00 HKT
Full details in our Shipping & Delivery Policy.
Legal & contact
| Legal entity | TIANMU GROUP LIMITED |
|---|---|
| Company Registration No. | 3180072 |
| VAT/Tax ID | 74318984 |
| Office | ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO.2C, ARGYLE STREET, MONGKOK, KOWLOON, 999077, HONG KONG |
| Returns Hub | Hong Kong – Kowloon Returns Center (full bay/door & return label provided after approval) |
| info@tianshop.com | |
| Phone / WhatsApp | +852 4414 1534 / Chat on WhatsApp |
Our mission & values
- Authenticity, always — sourced from brand owners, authorized distributors, and compliant wholesalers only.
- Clarity over fine print — readable policies; no hidden catches.
- Care in every parcel — right-sized packaging, batch rotation, and photo-led damage claims.
- Listen, then solve — real people on email and WhatsApp, committed to fast, fair resolutions.
Our story & milestones
- 2019 — Our team started cross-border beauty sourcing in Hong Kong.
- 2022 — We launched TIANSHOP with a clear promise: authenticity and transparent policies.
- 2024 — Expanded EU/UK/NA coverage; improved handling to 1–3 business days.
- 2025 — Returns Hub optimization: faster inspections (3–5 business days) and clearer photo guidance.
How we ship: Shipping & Delivery · How returns work: Refund & Return
What makes us different
- Policy consistency — Shipping, Refund, Returns, and FAQ use the same standards.
- Evidence-first claims — clear photo requirements unlock fast carrier claims and resolutions.
- Global reach, local sense — HK efficiency with international coverage and support.
Customer promise
- Handling: 1–3 business days
- Delivery: 7–14 (standard) / 5–10 (expedited) business days
- Returns: 30 days (EU: 14-day withdrawal)
- Who pays return shipping: our fault — we cover; change of mind — buyer pays
- Report window: 7 days with photos (item, inner packaging, outer carton with label)
Start a return: Return Request Form
Authenticity & sourcing
We purchase from brand owners, authorized distributors, and compliant wholesalers only. Every inbound is checked for packaging integrity, seals, and—where applicable—expiry/lot. We do not trade in grey-market, counterfeit, or tampered goods.
More: Authenticity & Sourcing
Sustainability & ethics
- Batch rotation & controlled storage to reduce waste
- Preference for recyclable materials and right-sized parcels
- Cooperation with carriers on damage claims to prevent disposal