Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@tastefulyou.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
We aim to get back to you within 24 hours, but during busy times such as holidays, sales, and special events, it may take us longer to get back to you.
1. About Us and Products
1.1 What is Tianshop.com?
TIANSHOP is a professional online retailer specializing in beauty, fashion, and premium products. As a part of TIANMU GROUP LIMITED, we are committed to providing high-quality cosmetics, perfumes, fashionable clothing, home products, and electronics to customers worldwide, ensuring each customer enjoys a unique shopping experience.
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1.2 Are all your products Authenticity?
All products are 100% authentic guaranteed. We purchase our inventory via authorized dealers or respected industry wholesalers/distributors.
1.3 What products do you sell more of?
Discover our diverse collection of over 50,000 premium products from 2000+ brands. Shop watches, cosmetics, fashion, and accessories!
1.4 Terms Of Service
OVERVIEW
This website is operated by TIANSHOP. Throughout the site, the terms “we”, “us” and “our” refer to TIANSHOP.TIANSHOP offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
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1.5 Privacy policy
This Privacy Policy describes how TIANSHOP (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tianshop.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
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2. Order and Payment
2.1 How do I place an order?
You can directly select products on our website and add them to the shopping cart, then follow the on-page prompts to complete the payment. After the order is generated, you will receive an order confirmation email. If you need to change the order content, you can directly reply to this email or contact online customer service.
2.2 Which payment methods do you accept?
Payment Methods and Information
TIANSHOP accepts credit card payments. We accept Visa, Mastercard, Discover and American Express.Apple Pay and Google Pay You can conveniently use your mobile device to pay using these services.
Note - TIANSHOP does not accept money orders, personal or bank cheques. Such payments will be returned to the customer.
2.3 How do I track my order?
After the order is shipped, you will receive an order shipping email. You can track the order in real time in the header of the email [Track Order]. You can also Tlog in to your account to check the order status. You can also track orders through Tacking My Orders.
3. Shipping
3.1 Shipping policy
We ship to most countries or regions worldwide. Depending on the product category and location, items may be shipped from different warehouses. We strive to process orders promptly and offer standard shipping options with an estimated delivery time of 2-14 days, starting at $5.95 USD for shipping fees. International shipping may incur additional customs duties or taxes and may experience delays or issues, but we provide order tracking and after-sales support. Please ensure accurate delivery address information at checkout, and feel free to contact us if you have any questions.Learn more
3.2 Do you ship internationally?
We offer top-quality products and services worldwide, delivering your favorites to your doorstep. Shop our store for reliable, fast global shipping!Learn more
4. Returns and Refunds
4.1 What is your returns policy?
Please refer to our returns policy page for more information.
If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account.
4.2 How do I return an item?
If your order complies with the Return and Refund Policy, please fill out the Return Request Form. Once we receive your application, we will contact you, usually within 24 hours.
4.3 When will I receive my refund?
Once we receive and inspect your return, we'll notify you and inform you whether your refund is approved. If approved, you'll be automatically refunded via the original payment method within 10 business days. Please note that your bank or credit card company may also require some time to process and post the refund. If it has been more than 15 business days since we approved your return, please contact us at info@tianshop.com.
5. Customer Account
5.1 How to register an account?
Click the "Sign In" button in the upper right corner of the homepage and fill in the relevant information to complete the registration.
5.2 What should I do if I forget my password?
Click the "Forgot your password" link on the login page and enter your registered email address. We will send a link to reset your password to your email address.
6. Other questions
6.1 How to contact your customer service?
You can contact us through the online customer service function at the bottom right of the website. Or go to the 'Contact Us' page and send us a free email or WhatsApp message.
6.2 Are there any promotions?
We will launch various promotions regularly. You can get the latest event information in time by clicking on the "NEWSLETTER SIGN UP" at the bottom of the page.