• Order not shipped: Contact us via online customer service/email [info@tianshop.com]/ WhatsApp . Unshipped orders may incur a return fee due to transaction costs incurred after order checkout. We appreciate your understanding.
• Order shipped: Once shipped, an order cannot be directly canceled. You may submit a return request following our Refund & Return Policy.

• Please take clear photos within 48 hours of receiving the item and submit a Return Request Form on our Make a Return page, contact online customer service, WhatsApp , or email us at [info@tianshop.com].
• Provide your order number and details of the issue. We will arrange a replacement or refund according to our Refund & Return Policy.

• Log into your Tianshop.com account and check the "My Orders" page for order details and tracking.
• You can track your order by entering the order number and email address/tracking number in the ‘Tracking My Orders’ section on the website.
• Once shipped, a tracking number will be sent to your registered email for easy tracking.

• Once an order is placed, we cannot directly modify order details (such as items, quantity, or shipping address).
• If your order has not been shipped, please contact customer service immediately for possible changes. If the order has been shipped, modifications are not possible.

• Currently, Tianshop.com only supports online orders and does not offer phone orders.
• If you have any questions, please contact us via online customer service/email [info@tianshop.com]/ WhatsApp.

• Log into your account and check the "My Orders" page to view the current order status.
• Once shipped, a tracking number will be emailed to you, allowing you to check the delivery status.

• Please check your order confirmation email to verify any mistakes.
• If an error is detected and the order has not been shipped, contact customer service immediately to cancel or modify the order. If the order has already been shipped, you may follow our Refund & Return Policy for returns or exchanges.

• Please check your order confirmation email and the package contents to verify if the order was shipped separately.
• If an item is missing, contact us via online customer service/email [info@tianshop.com]/ WhatsApp with your order number and missing item details. We will verify and arrange a reshipment or refund.

• During checkout, you can enter a different shipping address.
• If you need to modify the address after placing an order, please contact us via online customer service/email [info@tianshop.com]/ WhatsApp . Address changes depend on the shipping status of the order.

• Inventory updates in real time, but there may be occasional delays in synchronization. If an item becomes unavailable after your order, it could be due to low stock or a system update issue.
• In such cases, we will contact you promptly to offer a restock update, replacement, or cancellation options.

• Once your order has been shipped, a confirmation email with a tracking number will be sent to your registered email.
• You can also check the shipping details and tracking status on your "My Orders" page.

• Before checkout, you can freely modify the items in your cart (add, remove, or adjust quantities).
• Once an order is submitted, the cart contents cannot be changed. Please double-check your selections before placing an order.

• Browse the website and select your desired items, adding them to your cart.
• Click “Checkout,” fill in the required shipping address and contact details, and choose a suitable shipping method.
• Complete the payment process. Once successful, an order confirmation email will be sent to you.

Tianshop.com supports a variety of secure payment methods to ensure a smooth shopping experience. You can complete your payment using the following methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, UnionPay)
• PayPal (Supports linked bank cards or balance payments)
• Apple Pay (Available on iOS devices)
• Google Pay (Available on Android devices)
• Shop Pay (Supports linked bank cards for quicker payments)
• Local Payment Methods (Such as Bancontact, iDEAL, depending on your country/region)

During checkout, the system will automatically display available payment options, and you can select the one that best suits you to complete your order.

VAT (Value Added Tax) charges depend on the destination country/region of your order.

Due to varying customs policies and practices across countries, we recommend consulting with your local tax authority or customs office before placing an order to understand if any additional taxes or fees will apply.

If your payment for the order was not successful, please try the following steps:

1. Check your account balance: Ensure that your credit card, debit card, or PayPal account has sufficient funds to cover the order amount.
2. Verify payment details: Double-check that you entered your card number, expiration date, CVV code, and billing address correctly.
3. Contact your bank: Some banks may block international transactions for security reasons, so please contact your bank to verify if authorization is required for the transaction.
4. Try another payment method: If the issue persists, we recommend using an alternative payment method, such as PayPal or another available option.

If you still cannot complete the payment, please contact Tianshop.com customer service, and we will assist you further.

If you're having trouble adding a new payment card, please check the following:

• Is the card valid?: Expired credit or debit cards cannot be used.
• Is the billing address correct?: Some banks require the billing address to match the bank’s records exactly; otherwise, verification may fail.
• Does the card allow international payments?: Some credit cards may restrict international payments, so please confirm with your bank whether this feature is enabled.
• Try using a different browser or device: Sometimes browser cache or device compatibility issues can affect payment details input. We recommend switching browsers or clearing cache before trying again.

If you're still unable to add a payment card, please try using another payment method or contact your bank for assistance.

If you have a discount coupon code provided by Tianshop.com, you can use it during checkout by following these steps:

1. Go to the checkout page and select your preferred payment method.
2. In the "Coupon Code" box, enter your code (make sure it’s entered correctly, including case sensitivity).
3. Click the "Apply" button, and the system will automatically verify and apply the discount if the code is valid.
4. The discount amount will be reflected in your order total, and you'll see the price adjustment.
5. Confirm your order details and proceed with payment.

Please note that some coupons may have minimum spending requirements, apply only to specific product categories, or come with other restrictions. Be sure to check the terms and conditions of the coupon before using it.

If your coupon code is not working, it may be due to the following reasons:

• The coupon has expired: Please check the expiration date, as expired coupons cannot be used.
• It doesn't apply to your current order: Some coupons are only valid for specific products, brands, or when the order reaches a certain threshold.
• The coupon has already been used: Some coupons are one-time use only; if you’ve already used it, you won’t be able to use it again.
• Incorrect code entry: Make sure the code is entered correctly, including any uppercase, lowercase letters, and special characters.
• The coupon is not applicable to your account: Some discounts are exclusive to certain membership tiers or specific countries/regions.

If your coupon code still isn't working, please contact Tianshop.com customer service, and we will assist you in resolving the issue.

At TIANSHOP, we are committed to providing asecure, reliable, and efficientshopping and shipping experience. We offer worldwide shipping to many countries, with options for standard and expedited delivery. You can track your order, and we ensure your packages are shipped promptly and securely. Please refer to the details below for more information on shipping times, costs, and international orders.
Shipping policy

We offer worldwide shipping! Here’s a list of the regions we ship to:

North America:
🇺🇸 United States | 🇨🇦 Canada

Europe:
🇬🇧 United Kingdom | 🇫🇷 France | 🇩🇪 Germany | 🇮🇹 Italy | 🇪🇸 Spain | 🇳🇱 Netherlands | 🇨🇭 Switzerland | 🇸🇪 Sweden | 🇩🇰 Denmark | 🇳🇴 Norway | 🇫🇮 Finland | 🇧🇪 Belgium | 🇦🇹 Austria | 🇵🇱 Poland | 🇮🇪 Ireland | 🇵🇹 Portugal | 🇬🇷 Greece | 🇨🇿 Czech Republic | 🇸🇰 Slovakia | 🇭🇺 Hungary | 🇷🇴 Romania | 🇧🇬 Bulgaria | 🇭🇷 Croatia | 🇪🇪 Estonia | 🇱🇻 Latvia | 🇱🇹 Lithuania | 🇱🇺 Luxembourg | 🇲🇹 Malta | 🇸🇮 Slovenia | 🇨🇾 Cyprus | 🇦🇩 Andorra | 🇱🇮 Liechtenstein | 🇮🇸 Iceland | 🇸🇲 San Marino | 🇲🇨 Monaco | 🇧🇦 Bosnia & Herzegovina | 🇲🇰 North Macedonia | 🇲🇪 Montenegro | 🇦🇱 Albania | 🇲🇩 Moldova | 🇬🇮 Gibraltar

Asia-Pacific:
🇦🇺 Australia | 🇭🇰 Hong Kong | 🇯🇵 Japan | 🇸🇬 Singapore | 🇹🇭 Thailand | 🇲🇾 Malaysia | 🇦🇪 UAE

📌 Not in the list? Send us an email at info@tianshop.com, and we'll confirm shipping availability for your country!

• Standard Shipping: 2 - 14 business days
• Expedited Shipping: 2 - 7 business days

📌 Note: Delivery times may vary based on your destination, customs clearance, and carrier conditions. Remote areas might take a little longer.

Shipping fees are calculated based on:
✔ Your order amount
✔ Your shipping destination
✔ The shipping method you choose

Standard Shipping starts at $5.95. We occasionally offer free shipping promotions, so be sure to check back!

Yes, international orders may incur customs duties, taxes, or clearance fees, which are determined by the customs office of the destination country. These fees are the responsibility of the recipient.

📌 Important: If customs fees are not paid, the package may be returned or destroyed, and unfortunately, we won't be able to issue a refund.

Once your order is shipped, you'll receive an email with yourtracking number.
Track your order via:
🔹Your Account: Log in and check the "Orders" page.
🔹Email Notification: Click the tracking link in the shipping confirmation email.
🔹Website: Go to the "Track My Order" page on our site.

Unfortunately, wecannotship to P.O. Boxes or APO/FPO addresses.

We offer a 14-day return policy, meaning you have 14 days from the date of receiving your item to request a return. The item must be unused, unworn, with original tags and packaging intact.

For EU customers, the 14-day cooling-off period allows you to return an item for any reason within 14 days.
*Refund & Return Policy

Please fill out the Return Request Form, providing your order number, product name, and reason for the return. We will process your request within 2-3 business days and send you a confirmation email with further instructions.

⚠️ Returns sent without prior approval will not be accepted.

If your order was shipped correctly and arrived in perfect condition, but you wish to return it for personal reasons, we do not support such returns.

However, for EU customers, the 14-day cooling-off period allows you to return items without providing a reason.

Once we receive your returned item, we willinspect it within 5-7 business days. If the item meets our return criteria, we will proceed with a refund or exchange.

After your return has been approved, we will issue the refund within 10 business days to your original payment method.

⚠️ Please note that banks and credit card providers may take additional time to process the refund. If more than 15 business days have passed and you have not received your refund, please contact us.

• The item must be unused, unworn, and in its original packaging.
• All accompanying items (accessories, manuals, etc.) must be included.
• We do not accept returns of used, opened, or altered items.
• Promotional items, gift cards, and products marked as "non-returnable" are not eligible for return.

Yes, unless the return is due to an error by TIANSHOP (e.g., wrong item shipped or defective product), return shipping costs are the customer’s responsibility.
Shipping fees are non-refundable.

• Use the original packaging to avoid damage during transit.
• Do not use envelopes or flimsy packaging, as damaged items cannot be refunded.
• We recommend using trackable shipping and keeping the receipt for reference.

Please take clear photos of the issue and contact us immediately at info@tianshop.com.
We will provide a solution, which may include a replacement or refund.

⚠️ Do not refuse the delivery, as this may delay the return process.

Yes! If you need an exchange, please indicate it in your Return Request Form.
Once the returned item meets our return criteria, we will ship the replacement.

⚠️ Customers are responsible for both return shipping and new item shipping costs.

The return address will be provided in the confirmation email once your return request is approved.

⚠️ Do not send returns to our office address, as they will not be accepted.